Location
Altrincham
Industry sector
Admin, Secretarial, PA
Job type
Permanent | Full Time
Job start date
ASAP
Posted date
13/03/2026
Closing date
10/04/2026
Appeals Handler
Salary: £23,810 (reviewed on 1st April 2026)
Job Type: Full-time 37.5 hours, Permanent
Location: Manchester Hybrid
Due to continued growth, our client is looking to recruit Appeals Handlers to join their busy Appeals Team. This is a great opportunity to join an established organisation within the debt recovery sector, offering a supportive environment and ongoing training.
This role will involve reviewing and responding to written appeals relating to private parking charge notices, analysing case information, and producing clear, professional written responses. If you have strong attention to detail, excellent written communication skills, and enjoy problem solving, this could be the ideal opportunity for you.
Benefits as an Appeals Handler:
- Company pension scheme
- Monthly incentives
- 28 days holiday (including bank holidays)
- Ongoing training and development
- Free on-site parking
- Company life assurance plan
- Refreshments provided
- Smart casual dress code
- Hybrid working
Key responsibilities as an Appeals Handler:
- Reviewing and responding to written appeals relating to private parking charge notices
- Analysing case-by-case data and gathering relevant information to assess appeals
- Drafting clear and professional written responses to customers
- Providing guidance to customers on how to submit an appeal via an inbound customer service line when required
- Prioritising workload effectively to manage a busy appeals caseload
- Working towards individual and team KPIs
- Maintaining accuracy and attention to detail when reviewing and updating case information
- Using internal systems to update records and maintain detailed case notes
Skills needed as an Appeals Handler:
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Ability to analyse information and make fair, logical decisions
- Self-motivated with the ability to manage your own workload
- Strong problem-solving skills
- Ability to work quickly and efficiently in a fast-paced environment
- Confident using IT systems including Outlook, Excel, and Word
- Previous administration, customer service, or office experience would be advantageous but not essential
Additional Information
The successful applicant will be required to undertake a DBS and CCJ check prior to an offer of employment being made.
If you have the experience and skills needed for the Appeals Handler role, please apply today.