Bristol
Customer Service,Financial Services
Permanent | Full Time
ASAP
03/07/2025
03/08/2025
ARREARS SPECIALIST
BRISTOL
COMPETITIVE SALARY
Our client based in Bristol is looking to recruit an Arrears Specialist to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As an Arrears Specialist, you will be responsible for handling complex cases as part of a dedicated team that deal with customer arrears. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
As an Arrears Specialist you will:
•Lead the resolution of a range of arrears cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
•Identify the root cause, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
•Keep up to date with industry regulations and products.
•Ensure accurate record keeping for all customer contact and decisions.
Liaise with other departments as needed.
•Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Arrears Specialist, you must have:
•Previous experience with vulnerable customers is essential, ideally within an arrears/debt collections role
•A strong customer service background within a regulated industry (i.e., Financial Services, Utilities, Housing etc.)
•Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
•Ability to work to set targets and guidelines.
•Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming an Arrears Specialist, apply today with your current CV!
Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Don’t miss out! Apply today!