Cirencester, Gloucestershire, England
Admin, Secretarial, PA
Permanent | Full Time
ASAP
30/04/2025
28/05/2025
Customer Service Administrator
Location: Cirencester, GL7 6JS
Salary: £22,680 - £25,742 per annum / £12.46 - £14.14 per hour (Pay review pending)
Hours: Full-time, average 35 hours per week on a rota, including evenings, weekends, and Bank Holidays
Are you a people person with a passion for providing excellent customer service? Do you thrive in a dynamic, fast-paced environment? The Royal Agricultural University is looking for a dedicated and enthusiastic Customer Service Administrator to join our team and be the welcoming face of our University and conference receptions.
The Role
* First Point of Contact: Greet visitors and callers warmly, ensuring they feel welcomed and directed appropriately.
* Reception Duties: Handle general reception tasks, manage the reception email account, and assist with queries from staff, students, customers, and contractors.
* Security Monitoring: Manage security systems, including CCTV, burglar alarms, and fire alarms, and coordinate emergency procedures.
* Health & Safety: Ensure compliance with health and safety legislation, monitor first aid supplies, and report incidents.
* Facilities Management: Work with the Estates & IT Team to manage car parking and access control.
* Mail Handling: Sort and distribute incoming mail, and prepare outgoing mail and courier services.
* Event Support: Assist with Bed & Breakfast and conference reservations, and act as the point of contact for internet instructions and charges.
* Administrative Tasks: Process maintenance requests, arrange transport, manage lost property, and conduct site tours.
* Team Collaboration: Work flexibly to cover team absences and support the Customer Services Team Leader as needed.
Skills and Qualifications
The ideal candidate will:
* Have a good standard of general education to GCSE level (including numeracy and literacy)
* Excellent telephone manner and communication skills at all levels
* A strong customer service orientation with demonstrable skills
* Computer literacy particularly with MS packages
* The ability to work independently and solve problems resourcefully
* A willingness to obtain a Shot Gun licence for handling and storing student guns (with training and application support provided by the University)
Benefits
We offer a supportive and collaborative work environment and are committed to providing opportunities for professional development and growth, ensuring that our employees have access to continuous learning and advancement.
Additionally, we offer a competitive salary and benefits package, recognising and rewarding the hard work and dedication of our team members.
To Apply
If you feel you are a suitable candidate and would like to work for the Royal Agricultural University, please proceed through the following link to be redirected to their website to complete your application.
https://www.rau.ac.uk/about-rau/work-for-us
Closing Date: 14 May 2025
Interview Date: 28 May 2025
The Royal Agricultural University is an equal opportunities employer RAU, and we welcome applications from candidates of all ethnic backgrounds.