Job reference
BBBH45350_1759321697
Company Name
Salary
Up to £26830.00 per annum + Bonus & Benefits
Location
Cumbernauld
Industry sector
Customer Service
Job type
Permanent | Full Time
Job start date
ASAP
Posted date
01/10/2025
Closing date
22/10/2025
Customer Service Advisor
£26,830 + Bonus & Benefits
Cumbernauld
Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? We have an exciting opportunity for a Customer Service Advisor to join a supportive and collaborative team in Cumbernauld.
What's in it for you?
* Competitive salary of £26,830 plus annual bonus scheme
* A comprehensive benefits package
* Full training and ongoing development opportunities
* Clear progression pathways to grow your career
What you'll be doing:
* Handling a high volume of inbound customer calls and emails, ensuring queries and orders are managed accurately and efficiently
* Proactively supporting customers with product information, upselling and cross-selling where appropriate
* Building strong relationships with internal teams across sales, operations, supply chain and finance to ensure a smooth customer experience
* Taking ownership of your call diary to generate repeat orders and maximise opportunities
* Contributing to team targets and KPIs while delivering exceptional service at all times
What we're looking for:
* Previous customer service experience is ideal, but not essential - full training provided
* Strong communication skills with the ability to listen and understand customer needs
* Confidence in using Microsoft Office packages (Outlook, Excel etc.)
* A proactive and positive approach, with the ability to thrive in a busy environment
* Someone who enjoys working as part of a team but can also take ownership of their own workload
* This role is perfect for someone who enjoys building relationships, solving problems and providing a first-class customer experience.