Job reference
VR/30432/M_1773232948
Company Name
Salary
£25000 - £26000 per annum + Free Parking, Free Lunch, Pension
Location
Altrincham
Industry sector
Customer Service
Job type
Permanent | Full Time
Job start date
23/03/2026
Posted date
11/03/2026
Closing date
01/04/2026
Are you the calm, solutions-focused person everyone turns to when something needs sorting?
We're looking for a Customer Support Advisor to join a friendly, long-established business at their Knutsford head office. As part of a supportive Helpdesk team, you'll be the first point of contact for colleagues across the UK - providing guidance on internal systems, business processes and day-to-day queries. This is a people-first role where patience, empathy and attention to detail really count.
What will you be doing as a Customer Support Advisor?
* Providing first-line support to branches and internal teams across the UK
* Handling a wide variety of queries - from system access to process guidance
* Logging and tracking queries through to full resolution
* Communicating clearly and calmly with staff at all levels
* Learning and supporting the company's bespoke internal systems
We would LOVE to hear from you if you have the following skills and experience:
Whether you've worked as a Helpdesk Advisor, Customer Service Executive, Service Desk Coordinator, or in any role that involves supporting and problem-solving for others, we'd love to hear from you!
* Excellent communication and customer service skills
* Confident, calm, and professional when dealing with queries
* Strong attention to detail and a can-do attitude
* Able to take ownership and follow issues through to completion
* Keen to learn new systems and processes
What will you get in return for your work as a Customer Support Advisor?
* £26,000 per annum
* Full-time, 35 h per week 8:00-16:00 / 9:00-17:30 shifts
* 25 days holidays (+ bank holidays)
* Free on-site lunch served daily in the staff canteen
* Free Parking
* Pension Scheme
* Summer BBQ, Christmas party, and long-service rewards
* Genuine career stability in a supportive, family-feel environment Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.