Location
Southampton, Hampshire, England
Industry sector
Customer Service
Job type
Permanent | Part Time
Job start date
ASAP
Posted date
03/11/2026
Closing date
01/12/2026
Customer Service Advisor -Part Time / Evenings - 25 hrs per week
Location: Southampton (Hybrid)
Salary: £18,480 per year (£28,000 full-time equivalent) + excellent benefits
Hours: Part Time Evenings (25 hours)
Start Date: December or January
Are you passionate about delivering exceptional customer service and helping people when they need it most?
We are recruiting Customer Service Advisors to join a leading UK digital bank's contact centre in Southampton.
This is a part-time evening role, ideal for anyone looking for work that fits around daytime commitments, with most shifts worked from home. Whether you're a student, parent, carer, graduate, an early riser with daytime commitments, or simply prefer working later in the day, this could be the perfect opportunity for you.
The Role
* Supporting customers via phone, email, live chat and social media
* Handling a variety of queries, from simple requests to more complex issues, and taking ownership to find the right solutions
* Responding to complaints and escalating issues where necessary
* Contributing ideas to improve processes and enhance the overall customer experience
Hours and Hybrid Working
* 25 hours per week, working evenings on a 6 week rota, mainly 17:00-22:00 or 19:00-00:00, including some weekends
* 5 weeks of office-based training, Monday to Friday, 09:00-17:30, before moving on to your regular evening shifts
* Following training, you'll only need to attend the office one shift per fortnight, with the remaining shifts worked from home
About You
* Previous contact centre experience is not essential. What matters most is your understanding of what great customer service looks like
* Excellent written and verbal communication skills
* A resilient and calm approach, particularly when supporting customers who may be experiencing financial difficulties or other sensitive circumstances
* The ability to work confidently in a fast-paced, changing environment
* Basic IT skills and confidence using technology (you'll be provided with a MacBook)
* An understanding of customer vulnerability and the importance of treating every customer with empathy, patience and respect