Job reference
J6946_1765289793
Company Name
Salary
Up to £25000 per annum + training and progression
Location
Kings Norton
Industry sector
Customer Service
Job type
Permanent | Full Time
Job start date
05/01/2026
Posted date
09/12/2025
Closing date
30/12/2025
Location: Birmingham (Office based)
Salary: £25,000 per annum (with review after probation)
Opportunities for progression into sales | Supportive training environment | Long-established company
Are you a science graduate looking to kick-start your career in a company where your contribution really matters. We are looking for a Customer Service Officers to join a well-established, science-led organisation passionate about providing exceptional service to their clients across the lab supplies and life sciences sector.
You'll be working alongside a collaborative, down to earth team who care about what they do, in a varied role where no two days are quite the same. There's a strong progression path into technical sales for those who are commercially minded, but just as much support for someone who wants to stay in a customer service or operations route too.
What you'll be doing:
* Processing and analysing sales orders
* Preparing accurate customer quotations and managing price lists
* Providing exceptional support to internal teams and field sales (e.g. managing follow-ups, sample requests, appointments)
* Investigating and resolving customer queries (including technical issues)
* Taking ownership of customer complaints and ensuring successful resolutions
* Supporting continuous improvement by suggesting new ideas and efficiencies
* Raising purchase orders and coordinating delivery expectations
* Supporting office support and finance tasks (invoicing, remittance advice, credit control)
What you'll need:
* A Life Science degree
* Strong communication skills written and verbal
* Confident IT skills, especially MS Excel
* A proactive, helpful attitude and a genuine interest in customer service
* Able to work independently and as part of a collaborative team
* A positive, curious mindset and a willingness to get stuck in!
What's in it for you?
* Starting salary of £25,000, reviewed after probation
* Clear development pathway - with potential to move into sales if that's your interest
* Full support and training from a friendly, knowledgeable team
* Modern, well-equipped office with parking, a kitchen and on-site gym
* 25 days holiday + bank holidays + Christmas shutdown
* Pension scheme
* A business that values its people and gives you room to grow
If you're keen to build your career in a meaningful, science-led environment and want to join a company where you'll be supported from day one, we'd love to hear from you.