Job reference
BBBH47612_1781857140
Company Name
Salary
£28000.00 - £30000.00 per annum + + benefits
Location
Bury
Industry sector
Customer Service
Job type
Permanent | Full Time
Job start date
ASAP
Posted date
19/06/2026
Closing date
10/07/2026
Customer Service Co-ordinator
Bury (on-site)
Office based
Permanent
£28,000 to £30,000 basic salary + benefits
We're partnering with a leading organisation in the hardware and security solutions sector, currently undergoing an exciting period of growth and integration following a recent acquisition. They are now looking for a Customer Service Co-ordinator to support their UK operations.
This is a fantastic opportunity to join a supportive business that values customer experience and team collaboration.
The Role
As Customer Service Coordinator, you will be responsible for ensuring customers receive a high-quality service experience through accurate order processing, effective communication, and proactive problem-solving.
Key Responsibilities
* Processing customer orders accurately and efficiently
* Managing customer enquiries via phone and email in a professional manner
* Investigating and resolving customer queries and complaints
* Providing information on product availability, pricing, and lead times
* Building strong relationships with customers and internal stakeholders
* Working collaboratively with internal departments to ensure a seamless customer journey
* Supporting continuous improvement initiatives and customer feedback reviews
* Occasional customer visits alongside the commercial team
* Supporting with additional administrative and ad hoc duties when required
About You
* Customer-focused with excellent interpersonal skills
* Highly organised with strong attention to detail
* Confident managing workloads and prioritising tasks
* A strong communicator both verbally and in writing
* Enthusiastic, proactive, and solutions-oriented
* Comfortable working independently and as part of a team
* IT literate, including Microsoft Office applications
Desirable Experience
* Previous experience within customer service, order processing, or coordination roles
* Experience using CRM systems
* Experience within a product-based or industrial environment would be advantageous
Want to recruit a similar role?
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