Wimborne Minster, Dorset, England
Customer Service
Permanent | Full Time
ASAP
30/04/2025
28/05/2025
Customer Service Manager | Wimborne | £44,000
Are you an experienced people leader with a background in customer service or call centre environments? Do you lead with empathy, clarity and energy, taking pride in building high-performing teams that put the customer first?
As a Customer Service Manager , you'll lead a dedicated team within a highly respected mutual organisation that's committed to supporting its members and delivering exceptional service. In this hands-on leadership role , you'll be responsible for performance management, continuous improvement and driving a culture of care, compliance and operational excellence.
This is an opportunity to join a values-led business where community, integrity and customer experience are at the heart of everything they do.
As Customer Service Manager, you'll benefit from:
* Discretionary performance-related bonus scheme
* Up to 10% matched pension scheme with Standard Life
* 27 days holiday + Bank Holidays
* Enhanced maternity pay and family support
* Critical illness cover , life cover (4x salary) and a cashback health plan
* Annual parking permit , EAP , virtual GP access and discounted wellness perks
* Active social, wellness and environmental committees
* "Recommend a Friend" referral scheme (£500 + £500)
* A supportive, collaborative culture with long service recognition
As Customer Service Manager, your responsibilities will include:
* Leading and motivating a team to deliver excellent service and meet KPIs
* Supporting colleagues' development through coaching, 1:1s, and performance reviews
* Ensuring full compliance with internal procedures and regulatory requirements
* Identifying process improvements and feeding insights back into the wider business
* Collaborating with stakeholders to support vulnerable customers and deliver good outcomes
* Coordinating workload distribution and ensuring operational resilience across the team
* Producing timely MI reports and contributing to department-level projects and initiatives
As Customer Service Manager, your skills and experience will include:
* Previous experience managing a team in a customer service or contact centre setting
* Strong understanding of regulatory and compliance frameworks
* A hands-on, solution-oriented approach with the ability to coach and empower others
* Excellent planning, interpersonal, and communication skills
* A genuine commitment to delivering outstanding customer experiences and fostering a positive team environment
If you're ready to lead a customer-centric team in a purpose-led organisation where your work truly makes a difference, apply with an up-to-date CV today and Ellie or Harriet will be in contact.