Job reference
J6968_1770292205
Company Name
Salary
£35000 - £40000 per annum + Benefits
Location
OX26 3WE
Industry sector
Customer Service
Job type
Permanent | Full Time
Job start date
01/03/2026
Posted date
05/02/2026
Closing date
26/02/2026
We are looking for a highly motivated Customer Service Manager to join a growing family business based just outside Bicester. This is a full-time, permanent, onsite role offering a salary of £35,000-£40,000.
Created as a result of continued growth and expansion, this brand-new position is fast-paced and hands-on, suited to someone who thrives in a high-volume customer environment, is passionate about customer service and confident in team management . You'll be given the autonomy to run your department and make your mark.
Key Responsibilities for the Customer Service Manager:
* Manage the day to day running of the customer service department
* Lead, manage and motivate the customer service team, creating a positive culture and working environment
* Monitor and manage workloads to ensure service levels are achieved consistently
* Resolve any escalated complaints promptly
* Monitor and manage KPIs
* Support in managing customer service budgets
* Effectively manage order and customer enquiry systems
* Work closely with other department to ensure high standards of service are maintained and accuracy of orders
* Drive continuous improvement with process, performance
* Act as Duty Manager when required for the site
Key Skills Required for the Customer Service Manager:
* Proven experience in managing a customer service team
* Strong, collaborative leadership experience
* Adaptable in a changing environment
* Able to prioritise and manage multiple tasks
* Ability to create and nurture a positive culture
* Experience in managing high volume, fast paced customer service environment
* Proficient IT skills, SAP would be an advantage
* Proactive mindset, with excellent problem solving skills
* Highly organised with meticulous attention to detail
* Confident communicator, able to build strong relationships
* Own transport essential
What's in it for you?
* Salary of between £35,000 and £40,000
* 25 days holiday plus bank holidays
* Employee discount scheme
* Food for lunches provided
* Health and well being programme
* Free onsite parking
* Be part of a growing and developing business