Location
Salisbury, Wiltshire, England
Industry sector
Customer Service
Job type
Permanent | Full Time
Job start date
ASAP
Posted date
15/10/2025
Closing date
12/11/2025
Customer Service Officer
Location: Salisbury
Salary: £12.85 per hour ( Note: Salisbury City Council is currently undergoing a job evaluation project that is due to impact the salary scale in November, therefore pay is subject to change before the job is offered)
Hours: 35 Hours per week/ 0.95 FTE (hours based on a 4 week rota), 5 days a week including a rota of weekends.
Closing Date: 25 th October 2025
About Us
At Salisbury City Council, our Customer Services Team plays a pivotal role in supporting the entire council. As a valued member of our team, you'll be serving visitors and local residents with a warm welcome, offering a friendly and professional service in both Salisbury Information Centre and Salisbury Shopmobility.
About You
We're in search of a capable team player, ideally from a customer service background. If you are proficient in Microsoft Word, Excel, and Outlook, and thrive in building meaningful customer relationships through exceptional interpersonal and communication skills, both written and verbal, you're exactly who we need. Cash handling experience would be beneficial.
Essential Criteria
In your application, please highlight how you meet these key requirements:
* Experience of customer care and dealing with the public
* Experience of dealing with numerous and varied queries in a timely manner and handling queues when necessary
* Good local, regional and national geographical knowledge
* Understanding of local services
* Outstanding customer care skills
* Strong written and verbal communication skills
* IT keyboard skills
* A minimum of Grade C GCSE in English, Maths or equivalent
* A friendly disposition with a courteous and polite manner
* Smart, professional appearance
* Ability to demonstrate empathy, patience and professionalism at all times
What we can offer you
Generous Leave: Benefit from a minimum of 30 days of annual leave, plus Bank Holidays, pro-rata for part-time.
Satisfying Work: Join a workplace where 97% of our staff find fulfilment and excitement in their roles, as revealed by our last staff survey.
Secure Future: Access the Local Government Pension Scheme for peace of mind.
Continuous Growth: Embrace excellent training and development opportunities to further your career.
Wellbeing Matters: Participate in the cycle to work scheme and take advantage of various health and wellbeing benefits, such as free eyesight tests and yearly flu vaccination.
Paid Care: Paid sick leave to take care of yourself when needed.
To Apply
If you feel you are a suitable candidate and would like to work for Salisbury City Council, please proceed through the following link to be redirected to their website to complete your application.
https://salisburycitycouncil.peoplehr.net/Pages/JobBoard/Opening.aspx?v=0033532f-ed00-4e71-a2b1-bcaba35c9ff5
We reserve the right to close the vacancy earlier than the closing date if we have received sufficient applications so, please apply early.