Leeds
Financial Services
Permanent | Full Time
ASAP
05/06/2025
26/06/2025
Customer Success Executive - Tech Scale-Up | Hybrid | West Yorkshire
Are you a confident communicator who thrives on building strong client relationships? Would you like to be part of a growing tech company where your work genuinely helps businesses protect themselves from fraud? If so, this could be the perfect opportunity.
A fast-growing RegTech company is looking for a proactive and people-focused Customer Success Executive to join their dynamic team. You'll play a key role in supporting a portfolio of business clients, ensuring they get maximum value from a market-leading compliance platform.
What You'll Be Doing:
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Developing trusted relationships with a varied client base across multiple sectors
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Acting as a key contact for product queries, training, and ongoing support
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Helping clients comply with Anti-Money Laundering regulations by using the platform effectively
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Identifying growth opportunities and introducing relevant new services or features
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Monitoring client engagement and addressing challenges before they become issues
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Conducting regular account reviews and ensuring clients stay up to date with industry developments
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Contributing to a supportive and collaborative team environment
What We're Looking For:
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Someone driven, customer-centric, and comfortable engaging with a wide range of stakeholders
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Excellent communication and problem-solving skills
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A willingness to learn - you'll receive full training on both the product and regulatory landscape
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Adaptability and a desire to grow within a successful and expanding team
Why Join?
This is a certified "Great Place to Work" and an award-winning employer with a genuine commitment to professional development and employee wellbeing. You'll be supported with clear progression paths, regular feedback, and a great mix of benefits.
Benefits Include:
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25 days' holiday rising to 30 with service
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Private medical insurance (including dental & optical)
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Enhanced maternity/paternity leave
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Paid volunteer day each year
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Cycle to work scheme & on-site gym
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Pension & life assurance
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Inclusive culture and active support for wellbeing and social impact
If you're looking for a role where you can make a real impact, build meaningful relationships, and grow your career in a thriving tech business - we'd love to hear from you.