Location
Rotherham, South Yorkshire, England
Industry sector
IT, Internet
Job type
Permanent | Full Time
Job start date
ASAP
Posted date
23/07/2026
Closing date
20/08/2026
Data & IT Support Officer
Location: Rotherham Hospice
Salary: £25,331 - £30,960 per annum
Hours of Work: 37.5 hours per week, Monday - Friday 9 am - 5 pm
Contract type: Permanent
Closing date: 14th August 2026
Purpose of the Role
To support the organisation's effective use of data, systems and technology by maintaining accurate data records, producing reports and insights, and providing first-line IT support to colleagues. The role will spend approximately 60% of its time supporting data management activities and 40% providing IT support and system administration.
Key Responsibilities
Data Management
* Maintain accurate records across organisational databases and systems.
* Perform regular data cleansing, validation and quality assurance checks.
* Produce routine reports, dashboards and performance information.
* Support departments with data extraction and analysis requests.
* Develop and maintain data collection processes and procedures.
* Ensure compliance with GDPR and organisational data governance requirements.
* Identify trends, anomalies and opportunities for service improvement through data analysis.
* Support audits and regulatory reporting requirements.
* Assist with the development and maintenance of KPI reporting.
* Create and update system documentation and user guides.
IT Support
* Provide first-line support for hardware, software and user issues.
* Set up new users, devices, accounts and permissions.
* Troubleshoot common IT problems and escalate complex issues where required.
* Assist with the management of printers, telephones, mobile devices and peripherals.
* Support Microsoft 365 applications and user administration.
* Maintain IT asset registers and equipment inventories.
* Assist with software updates and system testing.
* Support meeting room technology and video conferencing systems.
* Liaise with external IT support providers and vendors.
* Promote cyber security awareness and good IT practices.
Person Specification
Essential
* Experience working with databases, spreadsheets and data management systems.
* Strong Microsoft Excel skills.
* Experience producing reports and analysing data.
* Good troubleshooting and problem-solving abilities.
* Excellent organisational and administrative skills.
* Ability to communicate technical information to non-technical users.
* Understanding of data protection and confidentiality requirements.
* Customer-focused approach.
Desirable
* Experience of CRM systems. (Beacon)
* Experience of Power BI or dashboard reporting tools.
* Experience of Microsoft 365 administration.
* Experience working within healthcare, charity or hospice environments.
* Knowledge of cyber security principles.
* Knowledge of TPP Systmone
To Apply
If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.