Location
Droitwich, Worcestershire, England
Industry sector
IT, Internet
Job type
Permanent | Full Time
Job start date
ASAP
Posted date
21/09/2026
Closing date
19/10/2026
Job Role: Hardware Assessment Co-Ordinator
Salary: £25,000 per annum.
Contract Type: FT, Monday-Friday 37.5 hrs per week.
Greensafe IT is seeking a detail-oriented and methodical Hardware Assessment Coordinator to join our Internal Engineering Department. This newly created role plays a pivotal part in maximising operational efficiency by acting as a first-stage filter for incoming IT hardware devices-ensuring only the devices that require full engineer review reach the engineering team.
The Technical Assessor will be responsible for analysing system-generated diagnostic reports and determining the most appropriate pathway for each device. These pathways may include:
* Further in-depth engineering review
* Warranty route
* Refurbishment
* Straight-to-quote processing
While the role does not require deep technical skills or hands-on repair work, an interest in or general understanding of common laptop components (e.g., screens, batteries, keyboards, mainboards, storage devices) will be highly beneficial. This role can progress into a Hardware Repair Technician, or other roles, for the right person.
At GreensafeIT, we are an IT recycler and supplier of IT services, we provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services, while ensuring sustainability remains at the heart of everything we do.
Key Responsibilities:
* Review and interpret automated diagnostic reports for a high volume of incoming IT hardware devices.
* Make accurate decisions on the correct workflow pathway for each device based on report findings.
* Identify devices that do not need full engineering intervention, helping reduce unnecessary workload for engineers.
* Maintain high accuracy and consistency in assessments to ensure optimal productivity throughout the engineering team.
* Monitor and meet specific KPIs related to device throughput, accuracy, and decision quality.
* Collaborate closely with engineers and team leads to refine decision-making criteria and improve overall department performance.
* Escalate unclear or unusual cases promptly to senior engineering staff.
* Provide feedback on recurring diagnostic issues, misreported errors, or opportunities for process improvement.
* Assist in maintaining documentation, workflows, and internal reporting systems as required.
* Ensure all tasks are carried out in compliance with internal processes and policy.
* Follow strict stock management practices
Competencies & Behaviours:
* Strong attention to detail and a methodical, process-driven approach to work.
* Ability to interpret information and make logical, evidence-based decisions.
* Good communication skills for liaising with internal stakeholders.
* Ability to work efficiently in a fast-paced, productivity-focused environment.
* Interest in IT hardware, especially laptop components and common faults.
* Experience within a technical, operations, or quality-control environment beneficial.
* Experience or understanding of IT refurbishment, warranty or repair processes would be advantageous, but is not essential.
Benefits:
* Staff discount online store
* Company events
* Refer a friend Scheme - £150+
* On-site Fully Equipped Gymnasium
To Apply
If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.