Location
Hedge End
Industry sector
IT, Internet
Job type
Permanent | Full Time
Job start date
ASAP
Posted date
12/11/2026
Closing date
12/12/2026
IT Support / AV Technician
Combine first-line IT support with hands-on AV, live sound, stage lighting, digital media and production support in a varied school-based role. This opportunity suits a practical problem solver who enjoys technology, live events and helping staff and students.
This role is officially known as an IT & Creative Arts Technician
If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, IT Technician, Service Desk Analyst, Helpdesk Analyst, Technical Support Analyst, Desktop Support Technician, Audio Visual Technician, AV Support Technician, Event Technician, Stage Technician
Benefits include 24 days’ holiday plus bank holidays, a public-sector pension scheme, professional development, career progression and an additional paid day off each academic year.
SALARY: £26,017 per annum (Actual) + Benefits
LOCATION: Hedge End, Southampton, Hampshire
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37 hours per week, 52 weeks per year. 8.00am–4.00pm Monday–Thursday and 8.00am–3.30pm Friday.
Flexibility is required during production weeks, evening events and community performances, involving late evenings and some weekend work. Additional hours are reclaimed through TOIL/flexible shifts with prior line-manager agreement.
JOB OVERVIEW
This is an engaging opportunity to combine everyday technology support with creative production work in a modern secondary-school environment. The IT Support / AV Technician will keep classroom technology, devices and user access running smoothly while supporting live events.
Alongside first-line helpdesk work, the IT Support / AV Technician will deliver sound, lighting, projection, recording and stage-management support for productions and curriculum activity.
Working with IT and Performing Arts colleagues, the IT Support / AV Technician will also support student technical crews, safe backstage operations and reliable AV delivery for school and community events.
DUTIES
Your duties as the IT Support / AV Technician include:
• First-Line IT Support: Log, triage, diagnose and resolve hardware, software, print, classroom technology and peripheral issues, escalating unresolved infrastructure faults appropriately
• Stage and AV Operations: Set up, operate and maintain stage lighting, sound desks, PA systems, projection and venue AV for productions, showcases, assemblies and community events
• Stage Management and Production Coordination: Support rehearsals and performances, maintain prompt books, call technical and staging cues, oversee backstage operations and assist with schedules and call sheets
• Recording and Digital Media: Record, edit, render and securely archive Drama, Music and Performing Arts NEAs, and support basic graphics, filming and promotional media
• Student Technical Crew Support: Lead, train and supervise student backstage and technical crew for productions and events
• Devices, Accounts and Connectivity: Deploy and configure devices, administer user accounts and permissions, and undertake basic network, Wi-Fi and data-patching troubleshooting
• Assets and Documentation: Maintain asset and software records, equipment loans, inventories, support spaces, knowledge-base articles and user guidance
• Health, Safety and Compliance: Support stage and rigging safety, technical risk assessments, PAT testing coordination, secure equipment storage and backups of critical media files
• Technical Support and Development: Prepare AV for meetings and events, support social media administration, keep knowledge current and undertake other appropriate duties
CANDIDATE REQUIREMENTS
• Practical troubleshooting ability across IT hardware, software, peripherals and classroom technology
• Ability to support live sound, lighting, projection, recording and stage-production activity
• Clear, customer-focused communication skills when supporting staff, students and other users
• Organised approach to helpdesk tickets, technical documentation, equipment, assets and production information
• Ability to work safely around stage, AV and electrical equipment and contribute to risk assessments
• Confidence supporting and supervising student technical crew during productions and events
• Flexibility to work late evenings and some weekends during production weeks and events, with TOIL/flexible shifts agreed in advance
BENEFITS
• 24 days’ holiday plus bank holidays
• Public-sector pension scheme
• Comprehensive induction with a dedicated mentor
• Ongoing professional learning, development and high-quality CPD
• Career progression opportunities
• One fully paid day off per academic year to support personal events
• Cycle-to-Work scheme through salary sacrifice
• Staff membership rates at a modern leisure centre
• Extensive department resources and facilities
• Supportive team environment where staff are valued
This role requires a DBS Check
We reserve the right to close any of our vacancies early.
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P15409
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