Location
Rochester
Industry sector
Customer Service
Job type
Permanent | Full Time
Job start date
01/12/2025
Posted date
09/10/2025
Closing date
30/10/2025
Customer Delivery Coordinator - Control Centre
Location: Rochester
Salary: £26,482 per annum + shift allowance, with OTE £27,000
Contract: Permanent, Full-time
Hours: 4 on 4 off, 12-hour rotating shifts (days and nights, weekends and public holidays)
Are you calm under pressure and passionate about making a difference? Join a 24/7 Control Centre team delivering essential monitoring and response services to protect vulnerable individuals and commercial properties.
As a Customer Delivery Coordinator, you'll play a crucial role in both telecare call handling and CCTV monitoring. Your work will help safeguard lives, provide reassurance to service users, and maintain security across multiple sites.
Key Responsibilities:
* Respond promptly to telecare and assistive technology alerts, providing reassurance and taking decisive action when required.
* Monitor CCTV systems, identify potential issues, and escalate incidents according to established protocols.
* Handle out-of-hours emergency calls, coordinating with emergency services and internal teams to ensure rapid response.
* Maintain accurate records and report technical issues promptly.
Who we're looking for:
* Strong communication skills with the ability to stay composed in high-pressure situations.
* Genuine interest in supporting vulnerable people and promoting independent living.
* Excellent multitasking, decision-making, and digital literacy.
* Comfortable working 12-hour shifts on a rotating pattern, including nights and weekends.
Essential Qualifications & Experience:
* GCSEs (or equivalent) in English and Maths.
* Experience in customer service, call handling, or emergency response environments.
* Ability to quickly interpret complex information and take appropriate action.
* Must pass Level 1 Police Non-Police Personnel Vetting and Enhanced DBS checks.
Desirable:
* SIA CCTV licence or control centre experience.
* Knowledge of data protection and public space surveillance legislation.
* Experience supporting vulnerable adults.
Benefits:
* Additional leave
* Company pension and life insurance
* Employee discounts and free flu jabs
* Free on-site parking and casual dress
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format.
If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and x@nagrecruitment
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Please note: We are unable to accept applications from candidates who require visa sponsorship to work in the UK or are not within a commutable distance to location.