Location
Oban, Argyll and Bute, Scotland
Industry sector
Travel, Leisure, Tourism
Job type
Permanent | Full Time
Job start date
ASAP
Posted date
10/12/2025
Closing date
07/01/2026
Are you passionate about hospitality and creating memorable guest experiences? A welcoming, well-established hotel in the beautiful coastal town of Oban is seeking a friendly and professional Receptionist to join the front-of-house team. This is an excellent opportunity for someone who thrives in a guest-facing role and enjoys being part of a supportive and motivated team.
Why Join Us?
We believe the best hospitality comes from a happy, engaged team. You'll be joining a workplace that values development, individuality and long-term growth. We celebrate diversity, encourage creativity, and provide opportunities to build a rewarding career within a supportive environment.
Staff accommodation can be provided for the right candidate at an exceptionally competitive rate- £240 per month, including bills, breakfast, and dinner.
The Role
As a Receptionist, you'll be the first point of contact for guests, ensuring a smooth and welcoming arrival and departure experience. You will play a key role in maximising room revenue, providing excellent service, and maintaining high operational standards.
Key Responsibilities
* Manage guest check-ins and check-outs professionally and efficiently
* Be fully aware of the day's business: arrivals, departures, and special requests
* Provide friendly, accurate information about the hotel and local area
* Handle cash, charges, and till procedures in line with company policies
* Answer enquiries promptly via phone, email, and in person
* Resolve guest issues or escalate where necessary to ensure guest satisfaction
* Attend daily team meetings to stay informed and aligned
* Maximise sales through effective upselling and promotions
* Maintain a welcoming, organised and professional front desk environment
About You
We're looking for someone who:
* Has at least one year of experience in a hotel reception or customer-facing role
* Delivers excellent customer service and communicates confidently
* Can multitask, stay organised and make decisions in a fast-paced environment
* Is comfortable using computer and telephone systems
* Takes pride in maintaining high standards and enjoys working as part of a team
What We Offer
* £29,000 annual salary
* Optional staff accommodation at just £240 per month (bills, breakfast & dinner included)
* Training, development and genuine career progression opportunities
* A supportive, inclusive and friendly working culture
* The chance to live and work in one of Scotland's most beautiful coastal locations
Ready to take the next step in your hospitality career?
Apply today and join a team that values passion, positivity and personal growth.