Bristol
Customer Service,Financial Services
Permanent | Full Time
ASAP
03/07/2025
03/08/2025
SENIOR CUSTOMER RESOLUTION EXECUTIVE
BRISTOL
COMPETITIVE SALARY
Our client based in Bristol is looking to recruit a Senior Customer Resolution Executive to join their team on a full-time, permanent basis.
ABOUT THE ROLE
As a Senior Customer Resolution Executive, you will be responsible for handling complex cases as part of a dedicated team that deal with escalations. You’ll take ownership of, and resolve a range of sensitive, high-risk and challenging cases, often dealing with vulnerable customers.
RESPONSIBILITIES
As a Senior Customer Resolution Executive you will:
•Lead the resolution of a range of cases, ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
•Identify the root cause of all complaints, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
•Keep up to date with industry regulations and products.
•Ensure accurate record keeping for all customer contact and decisions.
•Liaise with other departments as needed.
•Work in line with policies, procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Senior Customer Resolution Executive, you must have:
•Previous experience with vulnerable customers is essential, ideally within a complaints/ resolution focussed role.
•A strong customer service background within a regulated industry (i.e., Financial Services, Utilities, Housing etc.)
•Excellent communication and relationship building skills – able to handle sensitive situations in a professional and empathetic manner.
•Ability to work to set targets and guidelines.
•Strong IT skills with the ability to multi-task.
NEXT STEPS
If you’re professional, hard-working and interested in becoming a Senior Customer Resolution Executive, apply today with your current CV!
Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Don’t miss out! Apply today!