Location
Gateshead, Tyne and Wear, England
Industry sector
Health, Nursing
Job type
Permanent | Full Time
Job start date
ASAP
Posted date
14/10/2025
Closing date
11/11/2025
Service Delivery Leader - Complex Services
Location: Gateshead
Salary: £15.80 per hour
Vacancy Type: Permanent, 40 hours per week
Are you passionate about making a real difference in people's lives? Do you have the experience and drive to lead high-quality, person-centred care for individuals with complex needs?
The organisation is on the lookout for a dedicated and experienced Service Delivery Lead to join their team. You'll work closely with the Complex Care Manager to support individuals with a range of challenging and complex needs, ensuring they live full, meaningful lives.
The Role
As a Service Delivery Lead, you'll:
* Provide leadership and guidance to staff across multiple sites.
* Ensure the highest standards of care and support are consistently delivered.
* Develop and implement systems and processes that promote quality, safety, and inclusion.
* Collaborate with governing bodies and contribute to new business opportunities.
You'll be part of a service that champions flexible, person-led support for people with a wide range of needs.
There will be a requirement to provide a presentation at interview stage.
Skills and Qualifications
* Minimum 2 years' experience supporting individuals with challenging behaviour in a supported living setting.
* Experience in Positive Behaviour Support (PBS) and managing multi-site services.
* Full UK Driving License, and access to your own vehicle.
* Proven ability to support individuals with diverse needs including:
* ADHD
* Learning Disabilities
* Autism
* Foetal Alcohol Syndrome
* Personality Disorders
* Sensory Processing Needs
* Level 5 Diploma in Health and Social Care (or willingness to work towards it).
* On-call availability as part of the role.
Benefits
* Birthday Off - Celebrate your day with a paid day off!
* CQC Bonus - £30 voucher for a "Good" rating, £50 for "Outstanding"
* Recognition Rewards - Be celebrated for going above and beyond
* Excellent Training - Ongoing development and learning opportunities
* Generous Annual Leave - 25 days + 8 bank holidays (rising to 28 days after 5 years)
* Pension Scheme and access to their Employee Assistance Programme
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please proceed through the following link to be redirected to their website to complete your application.
https://www.jobtrain.co.uk/shaftesbury/Job/JobDetail?JobId=6174