Maidenhead
IT, Internet
Permanent | Full Time
ASAP
14/07/2025
04/08/2025
We are looking for a Support Analyst to join a market-leading listed company based in Maidenhead. This award-winning company is well known for its exciting, enjoyable environment. This role offers several benefits, including flexible working hours and the option to work remotely 2 days a week.
Key Responsibilities:
* Act as the first point of contact for all queries via phone, email, and ticketing system
* Provide 1st line technical support for the billing team
* Log, triage, track and service requests through to resolution or escalation
* Diagnose and troubleshoot basic issues using established procedures
* Escalate unresolved incidents to 2nd or 3rd line support as appropriate
* Document issues and solutions to build a knowledge base of content
* Deliver excellent customer service and maintain a high level of professionalism
* Contribute to continuous service improvement initiatives
* Ability to process a high volume of tickets daily
Skills you require
* Ability to process a high volume of tickets daily
* Experience with ticketing tools
* Experience with Microsoft, Adobe and AWS is beneficial
* Experience with Service Now or a similar tool is highly advantageous
* Be able to handle a fast-paced environment
* Must possess strong organisational skills and have good attention to detail
* The preferred candidate will have gained experience in a 1st line support or a help desk role.
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